Homedepot Online Shopping (2025)

FAQs

How long does it take for Home Depot to process online orders? ›

Most orders are ready within a few hours, however, please allow for extra processing time on items requiring assembly or large orders. Subject to availability. Minimum purchase requirements may apply; see cart for delivery options. Due to current events and high volume, orders may be delayed.

Just as prices in our stores vary by region, our online prices will sometimes differ from those at your local The Home Depot. What is your price matching policy between homedepot.com and the local stores? Homedepot.com does not match store prices and stores do not match homedepot.com prices.

Order Pickup

If you'd prefer to pick up your online order, you've got options. Choose “Pickup” before you check out, then we'll have your order ready and waiting at your local store—or, get it curbside. Simply download The Home Depot App, choose curbside pickup during checkout, and we'll bring it out to your car.

This app has made everything so easy. Coupled with the in store Wi-Fi, I'm able to get in and out of Home Depot in minutes with every item on my checklist crossed off. It allows me to search the store's inventory to see what's in stock and even will tell me the aisle and bay number of any item I'm looking for.

Processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business.

Schedule Two-Day Delivery

Free on thousands of eligible items and for most orders over $45, two-day delivery makes it easy to order what you need without requiring membership for free doorstep delivery.

When there is a difference, online prices are usually lower than in-store prices. However, on the increasingly rare occasions when the price is less in-store, it is often substantially lower (32% average savings in-store vs. 26% average online).

Key Takeaway: Home Depot and Lowe's both provide quality customer service options specifically tailored to contractors, however Home Depot has more stores nationwide and provides personalized customer service while Lowe's often offers better prices on select items due to their larger buying power.

In 2022, approximately 14.2 percent of Home Depot's net sales were generated through e-commerce.

Items purchased on homedepot.com can be returned to the store. Bring your shipment confirmation email, order confirmation email or packing slip for ease of return.

What carrier does Home Depot use for delivery? ›

The Home Depot partners with several reputable 3PLs, including XPO Logistics, NFI, and Schneider Logistics.

You do not need an account with Home Depot to shop at the store, whether you're going to a physical location or shopping online. Home Depot's online store even allows for a guest checkout option, so you don't have to sign up for a username.

Home Depot Weaknesses

Home Depot faces stiff competition from other home improvement retailers, such as Lowe's, which can impact its market share and revenue. The intense competition pressures Home Depot to continually innovate and differentiate itself to attract and retain customers.

The Home Depot has been recognized on Fortune's 2023 Most Admired Companies list, ranking #1 in the specialty retail category and #20 overall.

If you are unable to view your order status online or need additional help, please contact us by texting “Support” to 38698, chatting with us via the Live Chat button or messaging bubble on the right-hand side of the window, emailing through our Contact Us form, or calling 800-430-3376.

It typically takes about 7 business days to process your return. Once we're done, it may take up to 10 business days for your bank to put funds back into your account.

For Home Depot, you can choose the pick-up in-store option and dispatch a courier to have your items delivered to your doorstep. If you prefer shipping, Home Depot needs 3-5 business days for delivery in addition to order processing time which varies by product.